FAQ

You said I can download immediately after payment. Where is my download link?

Please check your order status to make sure your credit card has been charged (there may be verification problems). Links are sent only once your credit card has been charged. Please check your spam folder in case your spam filter has marked our email as spam and then placed it in the folder.

I made the purchase 5 minutes ago via Google Checkout. Where's my download link?

Google Checkout can take up to 15 minutes to to complete their checks. Please be patient. Link will be sent automatically once your details are verified.

I made the purchase several days ago. Why haven't I received the download information?

If you have not received the download information within 24 hours of your purchase, it could be because:

Our email has been marked as spam and is sitting in your spam folder
Our email has bounced back, or has been deleted by your ISP/host without any notification
You have filters set to block HTML (Rich Text) emails
SpamCop is blocking our emails sent to your email address
The email address you used to make the purchase is inactive
The email address you used requires verification by a person
The domain name in your PayPal account is not configured properly
You paid with a PayPal eCheque

Please take the following action:

Check your spam folder and verification queue if you are employing human verification
Send an email to us using another account but NOT from the same host or domain name if possible (include order information)
Wait for the eCheque to clear, which usually takes 4–5 business days, or request order cancellation and use credit/debit card to pay immediately. IWC, your eCheque will be reimbursed once it has cleared

I get an error message when I expand the downloaded file. What should I do?

Occasionally, the download process can corrupt the file – especially if you are using a slow dial-up connection at a busy time. If this happens to you, please wait a few hours and try downloading the file again when there is less Internet traffic.

I have installed the exam aid on my Mac but cannot view the graphics accompanying the questions.

Please repair permissions. Refer to your operating system's documentation for exact steps.

Where is the password for the supplement PDF?

It's in the same file as the serial number you used to install the examEngine.

The supplement PDF won't accept the password!

Please repair permissions. Refer to your operating system's documentation for exact steps.

Previous versions had multiple practice tests, this one has only one.

You can generate unlimited practices tests. Please refer to the Read Me file or the help file included with the examEngine.

Are your exam aids available in languages other than English?

Examaids are available only in English. We do not have any firm plans to translate them into other languages.

Do you offer free sample exams or exam aids?

Yes, please see our Demos page.

Do you have an exam aid for Photoshop Extended?

Adobe do not cover Photoshop Extended features in the official exam, so neither do we.

Does Examaids have a phone number?

Our phone number is included on all order notifications.

I took the exam but I didn't find a single question from your exam aid in it!

The material in our exam aids is original and is based on the areas recommended for study by Adobe. Any resemblance to the questions in the official exam is purely coincidental.